Frequently Asked Questions

Compensation is based on flight distance: €250 for flights up to 1,500 km, €400 for 1,500-3,500 km, and €600 for flights over 3,500 km. Each passenger is individually entitled.

If we don't successfully secure your compensation from the airline, you owe us absolutely nothing. Our commission is only deducted from the compensation amount when the airline pays. No hidden fees, no credit card required.

Most claims are resolved within 8-12 weeks. If the airline cooperates quickly, it can be faster. Legal proceedings, if needed, may take 3-6 months. You won't pay extra for court costs.

All flights departing from an EU/UK/EEA airport (regardless of airline), and flights arriving at EU/UK/EEA airports if operated by an EU/EEA registered airline. This covers airlines like Ryanair, EasyJet, Lufthansa, British Airways, and many others.

Yes! The claim window varies by country: UK/Ireland: 6 years, France/Spain: 5 years, most EU countries: 3 years, Germany: 3 years.

Airlines can deny compensation if the disruption was caused by extraordinary circumstances beyond their control — such as severe weather, political instability, or air traffic control strikes. However, technical issues, staff shortages, and operational problems are NOT extraordinary circumstances.

Yes! Every passenger on the disrupted flight is individually entitled to compensation, including children with their own seat. A family of 4 on a cancelled long-haul flight could receive €2,400 (4 × €600).

You'll need your booking confirmation or e-ticket, boarding pass (if available), and a brief description of what happened. We handle all other documentation and paperwork.

Accepting a voucher doesn't necessarily waive your right to cash compensation under EU261. Check with us — you may still be entitled to additional compensation beyond what the airline offered.

Our service fee is 35% of the compensation, deducted only when the airline pays. No win, no fee — and no separate charge for court proceedings.

Compensation is typically paid in euros. Depending on your bank, it may be converted to your local currency at the prevailing exchange rate.

Generally, the passenger who experienced the disruption should initiate the claim. However, parents can claim for children, and you can authorize someone to act on your behalf with written consent.

Don't give up! Airlines frequently reject valid claims. Our legal team will review the airline's reasoning, challenge invalid rejections, and take legal action if necessary — at no extra cost to you.

Yes. We take data protection seriously and comply with GDPR. Your personal information is used solely for processing your compensation claim and is stored securely.

All flights departing from an airport in the EU, Iceland, Norway, Switzerland or the UK, on any airline; and flights arriving in those countries when operated by an EU or UK airline. Flights into Europe on a non-European airline are not covered.

By great-circle distance from the first departure airport to the final destination on the booking: €250 up to 1,500 km, €400 from 1,500 to 3,500 km (and all intra-EU flights over 1,500 km), €600 above 3,500 km. Under UK261 the amounts are £220, £350 and £520.

A refund returns what you paid for a flight you did not take. Compensation is a fixed statutory payment for the disruption itself. They are independent: you can receive both, and compensation is due even if you flew on the replacement flight.

No. The Court of Justice has ruled repeatedly that technical faults are inherent in operating an airline and do not exempt it from compensation, except for hidden manufacturing defects notified by the manufacturer or an authority, or damage caused by sabotage or terrorism.

Strikes by the airline's own staff — pilots, cabin crew, its ground staff — are not. Strikes by third parties such as air-traffic controllers, airport security or independent ground handlers generally are.

A late inbound aircraft is a rotation-planning issue within the airline's control. Compensation is due unless the earlier disruption was itself extraordinary and the airline had no reasonable means of recovery.

Yes. The regulation applies to every fare and every airline; a €19 Ryanair ticket carries the same €250 compensation as a €400 Lufthansa one.

Only for the leg departing from an EU/UK airport. A Turkish Airlines flight from London to Istanbul is covered; the return from Istanbul is not, unless it was part of a covered connecting booking.

Compensation claims become unsecured debts in the insolvency and are rarely paid. Ticket refunds may be recoverable through your card issuer or package-holiday protection instead.

Where it adds value — for example lost or delayed baggage, or provable losses beyond the fixed compensation — yes. Tell us what you lost and we will advise.