How It Works — 3 Simple Steps

What You Need to Get Started

• Booking confirmation or e-ticket — proof of your reservation
• Boarding pass (if available — not essential)
• Flight details — airline, flight number, departure date
• Brief description — what happened (delay, cancellation, etc.)

That's it. We handle all the complex paperwork, legal documentation, and airline communication.

Our Fee Structure

We operate on a no win, no fee basis. This means:

• If we win your case: We deduct our commission from the compensation amount
• If we don't win: You pay absolutely nothing — zero
• No hidden fees, no admin charges, no credit card required

What Happens If the Airline Refuses?

Many airlines initially refuse compensation claims or simply ignore them. If that happens, we escalate your case through our legal network. We file legal proceedings in the appropriate jurisdiction — at no additional cost to you. FlyHelp has won more than 7,000 cases for passengers.

Timeline

Stage	Typical Duration
Eligibility Check	2 minutes to submit; confirmation usually within 1 business day
Airline Response	2-8 weeks
Negotiation	4-12 weeks
Legal Action (if needed)	3-6 months
Payment to You	Within days of airline payment

What Happens Behind the Scenes

"We handle everything" is a promise; here is what it consists of. When your details arrive, a case handler pulls the flight's operational record: scheduled and actual times, the aircraft's rotation that day, the reason code the airline filed with the airport, weather reports (METAR/TAF) for both airports, and Eurocontrol or CAA data on air-traffic restrictions. This tells us within a day whether the airline has a genuine extraordinary-circumstances defence or is likely to be bluffing. Roughly one in four submissions turns out not to qualify — a 2 h 40 min delay, a 15-day notice, a genuine storm — and we tell you so, free of charge.

Step by Step, With Timings

Stage	Who acts	Typical time	What you do
Submit flight details	You	2 minutes	Booking reference, flight number, date, what happened
Eligibility assessment	FlyHelp	Within 1 business day	Nothing — we email the result
Authorisation / assignment	You	5 minutes	Sign electronically; one signature per adult passenger
Written claim to the airline	FlyHelp	Sent within 3 business days	Nothing
Airline's reply	Airline	2–8 weeks	Forward anything the airline sends you directly
Escalation (regulator / ADR)	FlyHelp	4–12 weeks	Nothing
Court proceedings, if needed	FlyHelp's lawyers	3–9 months depending on country	Occasionally confirm facts in writing; you never attend
Payment to you	FlyHelp	Within 14 days of the airline paying	Provide bank details

Where Claims Are Filed

You can normally sue an airline in the country of departure, the country of arrival or the airline's home country. This choice matters: it decides the time limit (one to six years), the court fees, and how passenger-friendly the courts are. We pick the forum with the best combination for your case — Irish courts for Ryanair, English county courts for UK departures, German courts (with the söp arbitration route) for Lufthansa Group airlines, and so on. You never need to travel; proceedings are in writing and handled by local lawyers we instruct.

What "No Win, No Fee" Covers

• All correspondence with the airline, regulators and ADR bodies.
• Court fees and our lawyers' fees, advanced by us and recovered from the airline where the court awards costs.
• Currency conversion and international transfer of your payout.

If the claim fails at any stage, you owe nothing and are not asked to reimburse costs. The only exception is if you settle directly with the airline behind our back after we have started work — then the fee is still due on the amount you received.

What We Ask of You

Three things: accurate information, a signature, and silence towards the airline — once we are instructed, please forward any airline contact to us rather than negotiating yourself, because a passenger accepting a €100 voucher can extinguish a €600 claim.