TUI Airways Flight Compensation — Claim Up to €600

About TUI Airways

TUI Airways (BY) is the UK leisure airline of the TUI Group, flying Boeing 737 and 787 aircraft from more than 20 UK airports to short-haul and long-haul holiday destinations. Sister airlines TUI fly Deutschland (X3), TUI fly Belgium (TB) and TUI fly Netherlands (OR) operate under the same brand from their home countries.

TUI Airways Flight Delay Compensation

If your TUI Airways flight arrived at its final destination 3 or more hours late and the cause was within the airline's control, you are entitled to compensation under EU261 (or UK261 for flights from the UK). The amount depends on the distance of the journey:

TUI Airways Flight Cancellation Compensation

If TUI Airways cancelled your flight less than 14 days before departure and cannot prove extraordinary circumstances, the same amounts apply — whether or not you took the replacement flight. You are additionally entitled to a refund or re-routing, and to meals and a hotel while you wait.

Four Airlines, One Brand — Claim Against the Right One

Your claim goes against the airline that operated the flight, which is printed on your boarding pass: TUI Airways (UK, flight numbers BY/TOM — UK261, paid in pounds), TUI fly Deutschland (X3 — EU261, German 3-year limit), TUI fly Belgium (TB — Belgian 1-year limit, act quickly) or TUI fly Netherlands (OR — Dutch 2-year limit). Getting the entity right on day one avoids months of delay.

Long-haul TUI 787 flights

TUI Airways' Boeing 787 routes to Mexico, the Caribbean, Florida and the Indian Ocean are all over 3,500 km, so a cancellation or 3-hour delay is worth £520 per passenger — £2,080 for a family of four — on top of any package-holiday remedies.

Package holidays

Most TUI passengers travel on a TUI package. Flight compensation under UK261/EU261 is paid in addition to your Package Travel rights: a cancelled flight that ruins the holiday can mean compensation from the airline and a refund or price reduction from TUI as tour operator. We pursue the flight part; keep all holiday documents for the rest.

• TUI accepts claims through its online form; expect 6–10 weeks for a first answer.
• Common rejections: "aircraft rotation from a previous delay" (not extraordinary — TAP, C-74/19) and "extraordinary circumstances" without detail.
• TUI Airways is a member of the AviationADR scheme for UK disputes.

TUI Airways Compensation: Key Facts

Detail	Information
Airline code	BY
Country	United Kingdom (TUI fly: Germany, Belgium, Netherlands)
Main hub(s)	Manchester, Gatwick, Birmingham, Glasgow; TUI fly: Hannover, Brussels, Amsterdam
Group / alliance	TUI Group
Covered flights	All departures from EU/EEA/UK airports; also arrivals into the EU/UK on TUI Airways
Max compensation	€600 / £520 per passenger
Claim window	6 years (UK), 3 years (Germany), 1 year (Belgium), 2 years (Netherlands)
Our fee	No win, no fee — 35% of the compensation, court included

TUI Routes and Typical Claim Values

Route	Distance	Per passenger
Gatwick – Palma (TUI Airways)	≈ 1,300 km	£220
Manchester – Cancún (TUI Airways 787)	≈ 8,100 km	£520
Birmingham – Hurghada	≈ 3,900 km	£520
Hannover – Antalya (TUI fly Deutschland)	≈ 2,650 km	€400
Brussels – Tenerife (TUI fly Belgium)	≈ 3,200 km	€400

How to Claim From TUI Yourself

1. Collect the facts: booking reference, flight number, date, scheduled and actual arrival time (door-open), and every message TUI sent about the disruption.
2. Submit a written claim through the compensation claim form on the TUI website of the operating airline (tui.co.uk for TUI Airways; tuifly.com for TUI fly Deutschland; tuifly.be; tui.nl). Quote "Regulation (EC) 261/2004" (or UK261 for UK departures), the article — Art. 5 for cancellations, Art. 6/7 for delays, Art. 4 for denied boarding — and the amount per passenger. Ask for payment by bank transfer and state that you decline vouchers.
3. Wait 6–10 weeks for the reply. If it cites extraordinary circumstances, reply once asking for the operational evidence (reason code, ATC regulation reference, weather report).
4. Escalate to the enforcement body or ADR scheme named below if the airline refuses or goes quiet — or hand the case to us at any point; the 35% fee is the same whether we start on day one or after your own rejection.

Escalation routes: AviationADR for TUI Airways UK departures; söp arbitration for TUI fly Deutschland; the Belgian FPS Mobility or the Dutch ILT for the other TUI fly airlines; courts of the departure country.

Long-haul Delays on TUI's Dreamliners

TUI Airways' Boeing 787 fleet flies from Manchester, Gatwick, Birmingham and Glasgow to Mexico, the Dominican Republic, Jamaica, Florida, Cape Verde and the Maldives. These are all £520 flights, and because the aircraft fly one rotation a day, a technical problem in the morning typically produces a delay of 8–24 hours rather than a couple of hours — with hotel and meal expenses on top. Long-haul TUI claims are therefore among the most valuable in the UK leisure market, and TUI tends to settle them once the cause is established as technical or crew-related.

Example TUI Cases

• Manchester–Cancún delayed 14 hours by a technical fault, overnight in a Manchester hotel: £520 per passenger plus expenses, accepted.
• Hannover–Antalya cancelled on a TUI fly crew strike day: own-staff strike — €400 per passenger after söp.
• Gatwick–Palma cancelled 15 days before departure: no compensation; TUI rebooked the family on a different day with the holiday extended by the tour operator.

TUI's Schedule Changes vs. Cancellations

Package operators reschedule flights months in advance more often than scheduled airlines. A time change notified 14 or more days before departure carries no compensation, however inconvenient, and gives you only the choice between the new time and a refund of the flight portion — or, for a package, the remedies in the Package Travel Regulations. But a change notified inside 14 days, or a change of more than a few hours announced as a "retiming" rather than a cancellation, is a cancellation in law and pays the standard amounts. Check the date on the notification email before accepting TUI's description of the change.